Archive for the ‘What are providers?’ Category

Rehab Burnout?

Sunday, May 16th, 2010

 

 

 

 

 

 

 

 

From the May 2010 issue of PT in Motion magazine [See bottom of the clipping for my response to the question on how to avoid burnout].

What went on the edit floor was the resource I linked to saying:

Just completed a two year study with exciting results when people learn very basic awareness skills. http://matthewjtaylorinstitute.com/researchprojects.php#courage

We found that over a 2-yr period we created an environment that reduced with statistical significance all of burnout parameters we measure pre, post and 12 months post in a major rehab setting during the Great Recession of 2009 and the implementation of an awkward EMR system!

It was fascinating to watch as the rehab professionals returned to sensing and feeling their fatigue and burnout, they actually began to feel better and most importantly, act differently.

They changed their self-care routines, re-organized their time commitments, and approached management about changing processes they identified as contributing to their stress. Job satisfaction soared, considering leaving the organization or profession plummeted. Patients also stopped canceling afternoon BID sessions, so revenue increased.

All from a little posture, breath awareness, movement and attention to present sensations/thoughts and emotions.

So just like our patients, our way "home" to comfort is through feeling, NOT fleeing to one more job or numbing ourselves to get through to the weekend.

Go lay down with a pillow running length wise up your spine, spread your arms, palms up and legs comfortably apart. Watch the breathing take place (leave it alone) and pay attention to what you can feel for 15 minutes. You'll have more battery bars when you roll over and stand up…I promise….we have proof. 

How do you avoid burnout?

 

April 2010 News-Line for PT’s features the DSR Method

Friday, April 16th, 2010

 

 

Well it was over a year in the making, but finally they ran my feature on NEWS-Line for PT's & PTA's. 

Here's the link for the referenced copy but below is the text. 

Thanks NEWS-Line for the feature. If you or someone you know would like to be featured you can contact them through the link below.  The more of us practicing in an integrative fashion that get our stories out, the more we  become mainstream and eventually will be the standard!

 

 

Friday, April 16, 2010

 Feature Story
 
Cover

Q&A with Matthew J. Taylor, Owner and Founder of Dynamic Systems Rehabilitation Clinic and Method

Matthew J. Taylor, PT, PhD, is the owner and founder of Dynamic Systems Rehabilitation Clinic and Method, past president of International Association of Yoga Therapists, a board member of the Academic… 

Full Article (0 Comments)

 




Would you like to be featured in a NEWS-Line editorial? Click Here



I would like to hear what you think about my perspective or how you communicate your work….

 

 

 

Q&A with Matthew J. Taylor, Owner and Founder of Dynamic Systems Rehabilitation Clinic and Method

Matthew J. Taylor, PT, PhD, is the owner and founder of Dynamic Systems Rehabilitation Clinic and Method, past president of International Association of Yoga Therapists, a board member of the Academic Consortium of Complementary and Alternative Health Care, and an APTA member in the Orthopedic and Private Practice sections. He graduated from the California Institute of Integral Studies, in San Francisco, in 2006, with a PhD emphasizing Individual and Organizational Transformational Learning and Change. He has also earned his master's in Physical Therapy, his BS in Psychology, and his Professional Yoga Therapy Certification. Matthew's approach to therapy is focused on whole systems personal rehabilitation, using the Dynamic Systems Rehabilitation Method. 


Q: What motivated you to become a physical therapist? 

A: Long ago, as an undergraduate, I was attracted by the possibility of solving problems with people using life science, critical thinking, and short-term outcomes with immediate results. This directed me toward acute care orthopedics, a large part of my US Army/Baylor training. 

I was also involved early in my career with corporate wellness and fitness. This eventually led to my opening my own integrated PT clinic/health club in 1993. 

Despite addressing general wellness issues, I discovered very often those "resistant" patients had other needs that affected their ability to move and function. That notion, coupled with my own progressive low back dysfunction that didn't respond to traditional care, "encouraged" me to look deeper for the source of my pain. 

Q: What kind of facility is Dynamic Systems Rehabilitation Clinic? What is the facility's mission? 

A: It is small with two PTs and two staff members. 

Our mission is to treat the whole person by assessing and addressing the systems that are affecting the person and their health challenge. People are fascinated to learn how their sleep dysfunction, low back pain, and IBS are all related problems. 

Our niche is supporting the people with the most complex, chronic challenges in a facility with one dusty old ultrasound unit and a swiss ball in the closet—nothing else. 

It is literally empty room therapy. 

The therapist and patient together discover what influences and contributes to their health. 

Q: What types of patients do you usually encounter? 

A: I see patients with chronic pain, multi-site, and multiple diagnoses, usually ages 15-90. I also see patients diagnosed with the chronic neurological challenges of MS, Parkinson's, etc. Persistent neck/spine pain is probably 40% of the caseload. 

Q: Why do you think your approach to rehabilitation is different than other clinics? 

A: We offer private, focused intensive care in a beautiful location with a single therapist that knows the patients intimately—a whole person and their systems rehabilitation approach. We generally see people for 60 minutes weekly over two to three months. 

Q: Why did you decide to focus specifically on whole systems personal rehabilitation? 

A: The patients experience benefit from the whole systems personal approach by calming the almost universally hyper-vigilant central nervous systems. From that base, we introduce painless, gentle movement strategies and work to create home lessons to explore the process further and for future visits. People get one or two things to work on and are expected to spend 20 minutes a day working on it. 

We listen to their story, and help them examine and reformat their story based on education and experience. Most are amazed that this is the first time anyone has looked at their entire health challenge spectrum and showed them from science how they are all either the result of, or directly impacted, by the sympathetic dominance in their nervous system. 

This whole person, or integral insight, makes deep sense, restores order and perspective in what so often is chaotic and fragmented care without a central leadership or perspective—that is the Dynamic Systems Rehabilitation Method. It works, its of value to the patient (one part of the EBM triad), it honors clinical mastery (another part of the triad), and its all firmly rooted in evidence and science (the third aspect of EBM). 

Q: What is the most important part of your work in rehabilitation? 

A: Restoring hope in what is often viewed as a hopeless situation for my clients is important. Giving them meaning gives me meaning—a nice feedback loop. The meaning they apply to the situation is theirs (an empowerment approach), the tools are simple, non-violent, and effective—so, they use them, and they are tools that harness the technologies of change, generating increased comfort, efficacy, and function in the real world. 

If it has to be complicated, awkward, or ineffective, it wastes both of our time, has no meaning, and diminishes the richness and "sacredness" of healing for both of us. 

Q: Are there any challenges to the DSR Method? 

A: Training other PTs in the DSR Method is a challenge, as I can't provide service to meet the market demand. We're forming a curriculum and an institute to remedy that situation and have brought in our first intern. Daily, it is a challenge to be present for the clients and to teach/create content for the training and keep it fun. The tension between the urgency of the need and the reality of change over time is a discipline that requires patience, resolution, and trust. 

Q: Are you currently involved with any research projects? 

A: Yes, I am currently involved in two. One project is at the Courage Center in collaboration with my colleague, Matthew Sanford. The Courage Center wants to become the first mind-body-based rehab center in the country. We've completed a two-year study, which was an organizational change study that I designed, meaning the subjects were the employees. By empowering them with a richer mind-body relationship with themselves, it transformed many aspects of care and HR dimensions in the organization. 

The second project is again with Matt Sanford, and this time we're in collaboration with Dr. Barry Komisaruk, PhD, assistant dean of Psychology at Rutgers University. 

We're trying to identify the extra-cordal pathway, which Matt utilizes to sense his balance and position that allows him to do things other complete T4 paraplegics can't. 

Q: What are you worried about when it comes to the physical therapy profession? 

A: The great concern I have is the belief that various systems forces seem to cause many PTs to compromise their spirit by working in situations that limit or prohibit them from practicing with any creativity. This situation is not sustainable long-term and requires individuals to reassess and act responsibly to change their local environment. 

We are the system, it isn't "other than us," and when we begin to act like we are the system, change will occur. To blame insurers, physician-owned practices, or patients, is missing the mark. 

Q: What is the most rewarding part of your job? 

A: It is rewarding to celebrate the changes, discoveries, and tears with my clients as we move through our time together. They are heroines/heroes and they are the sages—not me or any other PT. 

Q: What is the most important thing you've learned so far? 

A: The more humility and awareness I bring to the time with clients, the more surprises and happy discoveries I make when I quit pretending like I'm the healer or fixer in the relationship. Then, we both leave the encounter more embodied and more energized than when I came in the room. I've had many great teachers to thank for that insight and feel a responsibility to share with others now. 

Q: What advice do you have for other therapists? 

A: First, start your own personal practice of reclaiming your mind-body awareness—nothing beats working on our own challenges first. My back pain led me to what I now know. 

Second, question every assumption and test them. Too often we imagine that others have some higher authority. 

Third, take a couple evenings to go back and reread the original work on evidence-based medicine and some of the literature around clinical mastery. What we're being shoveled as EBM is distorted and disempowering. As professionals, we have a responsibility to not just take what is presented as truth, but critically reflect and discern for ourselves. 

Finally, know that you are inviting change by practicing the technologies of change that are millennia old—so, change will happen and it will surprise. You'll feel more alive and more engaged than you have in a long time and maybe even ever! 

 

 

 



 


Rehab Professionals and the Wellness Industry: Where Do We Belong?

Sunday, January 17th, 2010

When it comes to fitness and wellness, I'm afraid most rehab professionals too easily step into the ruts of the industry rather than consider "What might be?".

I was fortunate enough to be thrust into the wellness arena the first year of my professional rehab career. The US Army was big into the new buzz word of 1982: Corporate Fitness.   OUCH…some one is getting old and hopefully for those of you new to wellness you get some perspective on how "Un-new" wellness in the workplace really is!

What disappoints me is that almost every article on rehab and wellness gravitates to the same old models of flexibility assessment, posture screens, standard ergonomic assessment….YAWN! Is that the best we can do?

So what should we be doing? CREATING SOMETHING NEW & BETTER!

At the AZAPTA Fall Conference in 2009 the theme was wellness and fitness. Here is the short one page position paper I distributed articulating a call for us to step forward to LEAD a true biopsychosocial revolution in fitness. Click here to read. 

Here a couple of things I am creating:

 

 

 

What are you doing to bring forward new programming in fitness and wellness that we weren't doing 10, 15 or 20 years ago? 

Let me know…we can and MUST do better than what is out there now!

Questions about a cash-based Rehabilitation Practice

Saturday, December 19th, 2009

A major part of my mission is to restore dignity for both patients and clients in the rehabilitation process. This a monumental task and one that will take time. The task is also very complex. One small part of the solution is for therapists to provide services of sufficient quality that consumers will use discretionary income to purchase our service. 

I understand that this only serves a very small portion of the market….but that is where change begins: shifting behaviors from an entitlement as an insurance premium payer to savvy consumers of a quality service. I'll post later about other means of delivering care at affordable rates. For now, consider my answers to this colleague's questions over what I'm doing "right now" to begin to shift consumption patterns and beliefs:

Hello Matt. I saw your article in IMPACT and was curious about your cash-based practice. I have often wondered about doing the same but was not sure exactly how to implement and, I have many fears. Would you be willing to answer some of my questions?

First let's address the fears…they are symptomatic of a normal human response to change. Acknowledge them, study their source and then study my answers below. Your fears may point to substantive issues of a need to improve you and your products, or they may just be the usual fit pitched by the amygdala and your hippocampus about having to rewire you : ) ….pay attention and use the discomfort to grown and learn, not freeze. 

 
1.  How did your referring MD's respond to your switching to this type of practice?
 
This is a great question as it reveals a mindset that pervades our profession: "I work for the referral source." I've built my practice on customer driven model instead… I work for the consumer and they direct their healthcare team. It is an empowerment model of the Dynamic Systems Rehabilitation (DSR) Method. I receive my referrals by word of mouth….did so for 15 years in a town of 3500 and have continued to do so here in AZ with 3.5 M neighbors and competitors. As autonomous providers we want the power back in the consumers hands and out of the payers and referral sources. This is part of the restoration of dignity, to include PT's not being lunch providers and logo paperweight distributors.

I did send out explanatory letters to the physicians as professional colleagues so they could answer patients questions and advocate for my service. It was only one small part of the entire transition. See this page for how we make it easy for clients to discover our value as they shop for PT…we encourage them to do so with this simple shopping list because no one in town can beat us if they shop well. 
 
 
Question to Ask
The Other Clinic
DSR Clinic
What percentage of the time will you spend with a therapist vs. aide or trainer? 
____%
100%
How long will you be with the licensed therapist each session? 
___ minutes
60 minutes
Will you get the same therapist each session? 
Yes        No
Yes
How many other patients will the therapist be responsible for while you are there? 
____ patients
Only you.
Will the therapist have more than 20 years of experience? 
Yes        No
Yes
Will you be in a private room or curtained/open booth/gym? 
Yes        No
Private Room
Your time cost: How often will you have to travel, wait and return? 
 
Usually once/wk
Your direct cost per hour of therapist contact time? ie, $30 co-pay for 15 min = $120/hour. 
 
 
$125/hr for the full hour
Do they guarantee your satisfaction on the first visit? 
 

Have your pen and this Printable Worksheet for your convenience ready when you do your shopping!
 
 
2.  Approximately how much time is spent with each patient?
 
50-55 min with no other patients to supervise or manage while I'm with the client.
 
 
 
3.  What do you charge?
 
$150 for a 90 min eval and treatment first session. $125 for hour follow ups. We have money back guarantee for the first visit. 
 
Now here is the crux of the entire cash practice model: YOU have to deliver something worth paying for…simple capitalism. If you do what everyone else does in town, why would they pay vs use their insurance?
The consumer is savvy. Do you have a product you would pay to consume? This where the DSR Method shines…not only does it deliver the best of science-based PT, but it develops and delivers the other two pillars of EBM: clinical mastery and what patients value. They won't pay for you to be harried, distracted and running in and out….they want a dignified, professional relationship….and they pay for it, often at quite a personal sacrifice (my clients aren't rich).
 
 
 
 
4.  Do patients submit the receipt to their insurance?  If so, do you provide a completed HCFA? 
 
Yes they do. We provide a custom receipt that contains all of the information required for reimbursement. On rare occasion a client will require a HCFA and we'll generate those in batches for them. This only happens a couple times a year though.
 
5.  Did your referrals increase or decrease?
 
They have continued to grow, despite this unique "economic opportunity". Our service self-selects who comes. My experience is they are more engaged, have higher expectations of me, and do their homework with better adherence to our shared goals. They also show up on time (I don't extend their visit if they are late) and they pay for the full hour. They also tend to know more people like themselves and those are the people they refer….hence generating a positive systems feedback loop. 
 
Any other information you can provide would be appreciated. Thanks
 
That's probably more than you bargained for when you wrote, but we must change fast and with confidence. Stay tuned for more on business delivery models of the future for rehabilitation professionals. 
 
 
What has your experience been with cash-based practice?

The Future of Private Practice Physical Therapy

Saturday, November 14th, 2009

It's quite an honor to be featured by my peers in this Month's APTA Private Practice monthly magazine IMPACT. This is a new series titled "Member Spotlight" and I got to be the test subject….fun! 

I really enjoyed the breadth and type of questions they asked….the questions seemed to give a nice perspective on a person  beyond just business. What do you think? What question would you like to answer? I'm curious to hear where you think rehab in general can go/should go/could go….

Check out the full feature and let's push the edge on bringing forth the best possible future for rehabilitation!

http://matthewjtaylor.com/mjtimpact09.pdf

What does Love have to do with it?

Thursday, October 29th, 2009

When is the last time you read about love and treating clients that wasn't about boundaries and ethics?

Have you ever read about love and how to utilize love in clinical relationships?

I haven't.

Yet the majority of people claim some belief in a higher power and over 50% a belief in a god. Most of those beliefs coalesce around values to include compassion, love and caring. So why aren't we as professionals talking about how those core personal beliefs concretely and directly impact our work moment to moment with the client? How can PT's talk about the "The Art of Caring" and then only exhort p-values?

I am asserting you don't have to like all of your clients….but you do have to love everyone of them.

Same goes for your co-workers and 3rd party intermediaries.

Anything less and you are practicing with a serious break in your personal integrity….unless of course you are one of those who don't think love has anything to do with it. 

To practice from that perspective is very difficult. The principle is simple. I work at every day and fail at it multiple times a day. So I get up and try it again the next day. 

And I laugh at me…because after all, if I can't love my human imperfections, no one else has a chance.

Love matters. Period.

Comfortably Numb…

Thursday, October 8th, 2009

A bit long as the first, future ones will be much shorter! Working with people in a rehabilitative setting is a privilege that presents an interesting dance between being open in empathy and not becoming lost in their story. I sure wish it was simple…a big open heart and boundless energy and passion all of the time, every encounter. But it isn’t. Instead I notice even within a single visit the shifting from deep, heart-centered connection to a insulated, distracted, “How much longer?”. Early in my career I would just bull through the experience and “get it done”, but then often found myself later in conflict feeling guilty and callous for not having been “on” the entire session(s). Over time I have come to be more compassionate and now use the awareness, either in real time or reflection, as experience to ask deeper questions of myself around meaning, purpose and self-discovery. A much more “evolved” approach that surely deserved commendation. Until this week….

 

On this past Tuesday, October 6th I had the honor and privilege to present an in-service at the US Army’s Burn & Amputee Center for the Intrepid in San Antonio, TX. I was eager to share my expertise in mind~body science with my peers. It was a homecoming in effect, as I was Army trained and specialized in burn care in my 8 yrs of active duty in the ‘80’s. What I wasn’t ready for was my own visceral response to the setting. It began as I drove onto post through the gate amidst all the new construction. A heaviness and a tingling of “this isn’t right” washed over me. Mind you the not-rightness wasn’t the heroic work of the troops rehabilitating, or those providing service to the troops, but a much more global awareness of “how could you be so busy as not to have done more to prevent this from happening or from continuing now?”. Not in some simplistic “scoot and run” from the complexities of our shrinking world, but a huge veil of the tragedy descended of how my loss of consciousness in the flurry of daily urgencies distracts from a bigger healing that has to happen.

I’ll post more about this experience, but will end this first post with a snippet of the experience. It is my contention that we in rehabilitation show up at each encounter with the same potential to heal ourselves as our client…if we are present and compassionate in our own self-awareness. When we aren’t aware or are “comfortably numb” (credits to Pink Floyd) that opportunity is lost. In no disrespect to my colleagues at the Center for the Intrepid, early in the presentation I asked them to pause and be aware of their breath…the size, location and rate. I then asked them to move out their collapsed, slumped posture to a more neutral alignment. This group was more slumped and collapsed than I have observed elsewhere. I then asked them to notice the difference in their breath. Only two people sensed any change in the entire group. My initial response was “oh-oh, it didn’t work!”…but I could see them breathing differently and more fully, I wasn’t imagining it! I now understand that was a collective response to the nightmarish work they show up to do each day for those who deserve so much. Surely I would have to change my sensibilities if this were my daily work? That trip threw me off balance and now eats at me for re-commitment to my mission to not only improve care for clients, but how important it is we must step up and care for ourselves each and every day. “Comfortably numb” only allows these tragedies to happen again and again in both big and small ways.

Check out this link for more about the research I've led in MN to address this matter.

Have you ever had to numb up to get through?